Fujitsu

Frequently Asked Questions

Frequently Asked Questions

  • Where can I get more information on this promotion?

    Please contact Support, using the LiveChat! function

  • Which products are eligible for this promotion?

    This offer is applicable to purchases of New Qualifying products and Service Plans during the promotion period. To see which products and service plans qualify, please refer to clause 3. of the . Promotion Terms & Conditions

  • What date restrictions apply to this promotion?

    This Offer is valid only for Qualifying Products purchased on or between these dates: a. Start date: 1st September 2021 b. End date: 31st March 2022

  • How long do I need to wait before I can submit a claim for free consumables?

    The claim window is 30-90 days from purchase. You must wait 30 days from the date on which a Qualifying Product is purchased before submitting your first claim (counting 30 calendar days from the date shown on the invoice). This 30 day window is used to collect sales information to validate Claims and ensure this Offer is not misused by customers returning a Qualifying Product after submitting a Claim. You must submit your first claim no later than 90 days from the purchase date of the Qualifying Product (counting 90 calendar days from the date shown on the invoice).

  • When is the deadline to claim?

    90 days from the purchase date shown on your invoice

  • Who can claim for this promotion?

    Any Person in a Qualifying Country, who has purchased a new Qualifying Product and Qualifying Service Plan for their own personal or business use who is not employed or engaged by or otherwise connected to PFU, its Distribution or Reseller Channel, Fujitsu, or any individual professionally connected to the promotion.

  • What territories are included in this promotion?

    This Offer is available to Customers who are located in one of the Qualifying Countries listed below, who have purchased a Qualifying Product and Qualifying Service Plan during the Promotion Period, from a reseller or retailer located in a Qualifying Country listed below: Austria Belgium Bulgaria Croatia Czech Republic Denmark Finland France Germany Greece Hungary Ireland Italy Luxembourg Netherlands Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden Switzerland United Kingdom

  • Where do I find the serial number of my product?

    The Serial number is located on the product packaging and on the label on the underside of the product.

  • Is there a limit to the amount of consumables I will receive per scanner?

    PFU’s maximum obligation is to provide 39 sets of Free consumables over a 3 year period (counting from the date of submission of the first claim). PFU will maintain records of all claims, shipments of free consumables and scan counts reported with each claim. If you claim and receive the maximum number of consumables before the 3 year period has elapsed, PFU’s obligation will be considered as ‘Fulfilled’ and you will not be entitled to receive any more free sets of consumables. If you have not claimed the maximum number of consumables before the 3 year period has elapsed, PFU’s obligation will be considered ‘Fulfilled’ and you will not be entitled to receive any more Free sets of consumables.

  • What is a 'set of consumables'?

    For fi-7600, fi-7700S, fi-7700 a set of consumables is defined as: 1x Pick Roller 1x Brake Roller For fi-7800, fi-7900, a set of consumables is defined as: 1x Pick Roller 1x Brake Roller 1x Separation Roller

  • How do I capture (Print Screen) and upload a screenshot of the 'software operator panel' that shows the current lifetime scan count of the scanner device?

    Please contact Support, using the LiveChat! Function

  • How do I get more consumables when i have used all the consumables you sent me after my first claim?

    When the consumables from the first claim are close to expired, you must submit another claim for free consumables, repeating the steps detailed in the terms and conditions. Subsequent claims will be validated against the same criteria as the First claim except the 30 day/90 day claim window will not be applicable.

  • Successful claim checklist:

    To make a successful claim, you must: a. Meet the qualification criteria set out in the Terms and Conditions b. Purchase a Qualifying Product and Qualifying Service Plan from a reseller or retailer in a Qualifying Country c. Submit the First Claim at the correct time, (no earlier than 30 days after purchase and no later than 90 days after purchase). d. Go to the Promotion Landing Page online and enter the requested details on the Claim Form e. Upload a copy of the invoice(s) for the purchase of the Qualifying Product and Qualifying Service Plan f. Capture (Print Screen) and upload a screenshot of the software operator panel that shows the current lifetime scan count of the scanner device g. Read and agree to the Terms & Conditions and the Privacy Policy h. Consent to PFU collecting, storing and processing the data submitted with the Claim i. Meet all the criteria detailed in the Terms & Conditions Note: We recommend you check to ensure our emails are not blocked by email spam filters.

  • Why was my claim rejected?

    The First Claim must be submitted at the correct time, (no earlier than 30 days after purchase and no later than 90 days after purchase). Claims must be submitted by a Customer who has purchased a Qualifying Product and Qualifying Service Plan. PFU Partners, retailers, resellers, distributors or participating stockists may not submit Claims on behalf of their customers. The Offer is not transferrable to another person. PFU will automatically reject any claim if it finds it has been submitted by a third party, using Personally Identifiable Information (PII) of another party. PFU’s Customer Support staff will not enter into discussion with anybody about claims submitted using another person’s Personally Identifiable Information. Proof of purchase in the form of an invoice showing the purchase date of the Qualifying Product, Qualifying Service Plan and their Part Numbers, must be submitted with each Claim using the upload function on the online Claim Form or we will be unable to validate the Claim. If the proof of purchase is more than 1 page, please ensure all pages of the document are scanned and uploaded. Any Claims submitted with missing, incorrect, invalid or false information will be rejected and any duplicate Claims will be rejected.

  • I submitted a claim during your last promotion, but I didn’t receive anything.

    Sorry but we are unable to process or accept claims made during any previous promotion.

Close